Cybersecurity is the protection of internet-connected systems, including hardware, software and data, from cyberattacks.In a computing context, security comprises cyber security and physical security — both are used by enterprises to protect against unauthorized access to data centers and other computerized systems. Information security, which is designed to maintain the confidentiality, integrity and availability of data, is a subset of cybersecurity.
Hardware Asset Management (HAM)
Hardware Asset Management (HAM) is the management of physical components (desktops, laptops) and computer networks from the procurement stage to the retirement of the asset. HAM needs to be part of organisations overall scope and processes need to be aligned with other IT processes to ensure HAM is a big part of IT.
Just like software, hardware needs to be managed correctly to ensure the organisation is making the most out of the asset. Processes need to be in place to manage the asset from the point of request, to the moment the asset is retired.
Effectively managing hardware assets can also have an impact on the amount of time it takes to fix hardware problems. With the correct HAM processes in place, and a good education and understanding of said processes and hardware asset management in general, end users will see the time it takes to fix, request or procure hardware dramatically reduced. This in turn leaves the ITSM team to concentrate on other areas.
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. According to the Information Technology Infrastructure Library (ITIL), SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control and protection of the software assets…throughout all stages of their lifecycle.” Fundamentally intended to be part of an organization’s information technology business strategy, the goals of SAM are to reduce information technology (IT) costs and limit business and legal risk related to the ownership and use of software, while maximizing IT responsiveness and end-user productivity.SAM is particularly important for large corporations in regard to redistribution of licenses and managing legal risks associated with software ownership and expiration. SAM technologies track license expiration, thus allowing the company to function ethically and within software compliance regulations. This can be important for both eliminating legal costs associated with license agreement violations and as part of a company’s reputation management strategy. Both are important forms of risk management and are critical for large corporations’ long-term business strategies.
SAM is one facet of a broader business discipline known as IT asset management, which includes overseeing both software and hardware that comprise an organization’s computers and network.
Role within organizations
SAM can serve many different functions within organizations, depending on their software portfolios, IT infrastructures, resource availability, and business goals.
For many organizations, the goal of implementing a SAM program is very tactical in nature, focused specifically on balancing the number of software licenses purchased with the number of actual licenses consumed or used. In addition to balancing the number of licenses purchased with the amount of consumption, an effective SAM program must also ensure that the usage of all installed software is in keeping with the terms and conditions of the specific vendor license agreement. In doing so, organizations can minimize liabilities associated with software piracy in the event of an audit by a software vendor or a third party such as the Business Software Alliance (BSA). SAM, according to this interpretation, involves conducting detailed software inventories on a ongoing basis to determine the exact number of software licenses consumed, comparing this information with the number of licenses purchased, reviewing how the software is being used in respect to the terms and conditions and establishing controls to ensure that proper licensing practices are maintained on an ongoing basis. This can be accomplished through a combination of IT processes, purchasing policies and procedures, and technology solutions such as software inventory tools.
Counting installations is the most common means of measuring license consumption but some software is licensed by number of users, capital, processors or CPU Cores.
More broadly defined, the strategic goals of SAM often include (but are not limited to) the following:
SAM Technology
A number of technologies are available to support key SAM processes:
IT asset management deals with minimizing costs, mitigating compliance and security risks and optimizing services in a changing industry environment. Knowledge of when and where your IT asset will lead you to knowing what you have and how to control its expenses and utilization.
Furthermore, knowledge is power when negotiating with vendors. Establishing a formal ITAM practice can not only provide you with the information you need for negotiating leverage, but also enable you to ensure ongoing compliance. For example, knowing how many IT assets you have organization-wide and having visibility into all the contracts you have with any given vendor will allow you to have purchasing discussions from a much stronger position.
When it comes to software, having a good understanding of your environment is even more critical. Organizations typically purchase many more licenses than they need as they are not sure of what they need, and err on the conservative side to ensure they are in compliance. Software vendors realize this and have been known to further instill fear, uncertainty and doubt, resulting in increased software license expenses in the absence of hard data about the IT environment.
The effective management, control and protection of software assets is essential for any big organization. This includes those produced by the company and those licensed from 3rd parties to ensure that all software in use within the organization is properly paid for and in compliance with licensing agreements. There is a huge cost involved in acquiring and maintaining of IT assets. Therefore, efficient utilization of these resources is utmost essential.
We provide support and solution for managing the IT asset lifecycle costs that would maximize the business value of technology by uniting the industry leading technologies, and profound specialized skills to empower you to successfully address your business needs. We also provide custom add-ons and tools to fill the gap between business need and available solutions.
You realize that Technology is not an end in itself but just a means of adding value to your customers. Any disruption to the applications and services your customers rely on to do their jobs can bring your business to a crawl.
You need an effective IT Service Management to help you to deliver technology services better, faster, and cheaper. This requires not only a technology solution, but also business processes that align with your organizational objectives.
We work with you to establish and/or refine the appropriate service management processes along with technology solutions to align with them. Whether you’re looking for cloud-based solutions or on-premise applications, we can help. We provide solution that works for you. We can also work with you to determine whether a cloud solution or on-premise application is best for you, and work with you to build a business case for it.
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Here are the benefits that would get by our ITSM service:
Reduce IT costs
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