Category: IT Products and platform

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Customer Relationship Management Software

CRM (Customer Relationship Management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes-

  • Customer interaction
  • Access business information
  • Automate sales
  • Track leads
  • Contracts
  • Marketing
  • Customer support
  • Clients and contacts
  • Support vendor / partner relationships
  • Employees
  • Knowledge and training
  • Assets or resources
  • Customer data

While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size

BASIC INFORMATION

Software Domain / Type Customer Relationship Management Software
Types of License Annual Subscription
Deployment option Cloud
Maximum user handling capability Up to 500
Installation No
OEM Model / Part No Siddhast CRM
Brief Description of the Software Product Siddhast Customer Relationship Management System
Software Version V 1.0
Date of Launch of Version 2019
Number of Years up to which Support is available from OEM / Seller 1

CUSTOMER SERVICE FEATURES

CUSTOMER SERVICE FEATURES 1. Customer backup and restore,

2. Customer Insights service,

3. Data Export service,

4. Document suggestions,

5. Customer activity and connectivity status,

6. Customer Priority Classification,

7. Escalation Matrix and Case classification,

8. Multi-channel contact center,

9. CTI Integration (Computer Telephony Integration),

10. IVR Integration(Interactive Voice Response ),

11. Interaction logging,

12. Integrated Knowledge Management,

13. Real-time appointment booking and scheduling,

14. Inventory management,

15. Contract and agreement management,

16. Field Service,

17. Self-service portals for non-CRM audience,

18. Project-based sales with project service capabilities,

19. Remote service with field service capabilities,

20. SLAs for custom entities and other system entities,

21. Track progress of SLA KPIs with timer control,

22. Integrated with Unified Service Desk,

23. Merge cases,

24. Add i-Frames and web resources,

25. Configure lookup field properties to show filtered records,

26. Access forms and dashboards using keyboard navigation,

27. Integrated with interactive service hub,

28. Telemetry,

29.Use surveys to collect feedback from customers,

30. Prioritize workloads with new interactive service hub dashboards and forms,

31. Reduce case call-handling time with rich knowledge management articles,

32. Parts Availability,

33. Connected & Disconnected Mobile Service,

34. Service Analytics,

35. Help Desk

CRM CONNECTORS & APP

CRM Connectors and Apps features in the offered product 1. CRM administration ,

2. App for e-mail enhancements ,

3. Editable grids ,

4. Field Service enhancements ,

5. Gasification,

6. Learning Path (guided help) customization ,

7. Link CRM business object types to a case like Problems and Solutions form Knowledge base, products, base components, etc ,

8. Case Hierarchies to manage similar cases ,

9. Case Management to set child status to cases under a header

MOBILE FEATURES

Mobile features in the offered product 1. Mobile homepage with Relationship Insights,

2. Mobile management enhancements,

3. Mobile Offline Data API,

4. Mobile UI productivity,

5. Modular business apps,

6. Online customer backup and restore,

7. Partner Portal enhancements,

8. Portal service enhancements,

9. Relationship Insights (Features include Email Engagement, Auto Capture, and Relationship Assistant),

10. Relevance Search,

11. Resource scheduling optimization,

12. Scheduling unification,

13. Task-based experiences,

14. Faster mobile app preparation after customization,

15. Visual process designer,

16.Rich mobile offline experience,

17. Mobile devices conditional access,

18. Service reps search for, view, create, and edit knowledge articles,

19. Sales professionals manage quotes, orders, and invoices,

20. Manage mobile devices,

21. Export data to Excel from CRM for phones and tablets,

22. Email a link to a page from CRM for phones and tablets,

23. Provide modern user interface with the new visual controls in CRM for phones and tablets

PRODUCTIVITY FEATURES

Productivity features in the offered product 1. Word templates,

2. Excel templates

EMAIL & SMS INTEGRATION

Email & SMS Integration Features in the offered product 1. Client and Server based Groupware (Outlook) integration,

2. Monitor mailbox health using the improved server-side synchronization Performance dashboard,

3. SMS integration for sending status updates

INTELLIGENCE

Intelligence Features in the offered product 1. Cloud-based Machine Learning product recommendations,

2. Cloud-based Machine Learning knowledge base suggestions

ANALYTICS

Analytics features in the offered product 1. Organization Insights Dashboard shows system usage stats,

2. Pre-built CRM analytics,

3.Visual Dashboard,

4. Customizable dashboards,

5. Predictive Analytics,

6. Mobile Enable Analytics

CUSTOMIZATION

Customization Features in the offered product 1. Feedback and ratings on entities,

2. Customer field for any entity

SDK (SOFTWARE DEVELOPMENT KIT)

SDK Features in the offered product 1. Create customer attributes for any entity

NAVIGATION & USER INTERFACE

Navigation & User Interface Features in the offered product 1. Multiple colour themes,

2. Rename menus

CRM MARKETING

CRM Marketing feature in the offered product 1. Campaign Management ,

2. Events Management,

3. Response and Lead Management ,

4. Partner & Channel Marketing

CRM FEATURE FOR PUBLIC SECTOR

CRM for public sector feature in the offered product 1. Low code policy definition,

2. Application Intake,

3. Application Assessment,

4. Entitlement calculations & payments

CONTACT CENTER

Contact centre feature in the offered product 1.Multi-channel contact center,

SUPPORTED HARDWARE REQUIREMENT PARAMETERS

Min RAM Size required 8 GB or more
CPU required >= Quadcre x64 2GHz
Other specifications, if any Requiremnts may vary
Operating Systems supported WinsvrStd/DC2016 abv/redhat linux latest version
Supported Technology/ Platform NA
Supported Databses SQLsvr Std/Ent/mysql/mareaDB
Supported Web Browsers Crome, internet explorer, fire fox
Supported Servers NA

GENERIC PARAMETERS

Free Up gradation to Higher Version within support period Yes
Valid Licence copy to be provided Yes
Software supplied through URL Link
Certifications / Benchmarking of Software Products MAF required
List of items included in the package Siddhast CRM
Hyper link to Data sheet Siddhast.com
No of Software sold 1
Number of Software deployment/Installed in Govt Department from OEM 0
Details of Government Department email, phone no Of concerned authority where Software /Appliance installed for above 0
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Digital Notice Board Solution Software

Digital Notice Board Software is software for schools, government and private organization. This software is provided By Siddhast. The primary functionality of this web based software solution is to streamline and manage information efficiently along with automating processes for the stakeholder.

The Digital Notice Board is an exciting new innovative way to get information to your customers, staff, visitors or students.

Target your audience: You choose how to send your information, ensuring that your message is getting across to the right people, in the right place, at the right time. You control the content and the delivery time for your message

Key Features include a wide variety of multimedia in your display

The Digital Notice Board supports a wide range of formats as standard, including:

  • Microsoft PowerPoint
  • Flash
  • Web pages
  • Digital Video
  • RSS Feeds
  • Images, Web Streams and Audio

 

BASIC INFORMATION

Software Domain / Type Digital Notice Board Solution Software
Software Bundled With Hardware
Types of License Perptual
Name of Software Siddhast Digital Notice Board Solution Software (DNBSS)
OEM Model / Part No E-notary (DNBSS)-1
Software Description Android Application / web application
Software Version V 1.0
Version Name E-notary (DNBSS)-1
Date of Launch of Version 2019
Number of years up to which support is available from OEM 1 year

FEATURES AND FUNCTIONALITY PARAMETERS

Deployment Options Cloud / on premises
Type of Platform Supported Website
Supported File Types Images, Videos, HTML, CSV, Excel, PDF, PowerPoint
Scheduler Types Day Wise, Time Slots Wise, Special Occasion, Date Range
Playback Type Both
Cloud Integration Private
Support for Calendar Integration Generic
Type of Templates Supported HTML,XML
Screen Management Features Screenshot Capture Support, Screen Status Monitoring
Maximum No of Client Devices that can be managed in a centralized way Up to 100
Maximum No of logical division of screen Supported 9
Automated Content Feeds Thought of the day, Word of the day, Today in history, Current Affairs, Language Art, Remember the Legends, Interesting Facts, GK/Science/ Maths Quiz
Search Capabilities Features Quick Search, Content Tagging, Content Filtering
Provision of Regional Language Supported English,Assamese,Bengali,Gujarati,Hindi,Kannada,Kashmiri,Konkani,Malayalam,Manipuri,Marathi,Nepali,Oriya,Punjabi,Sanskrit,Sindhi,Tamil,Telugu,Urdu,Bodo,Santhali,Maithili,Dogri
Provision to display Custom data RSS Feed, Time
Salient Features of the Software 1.Support for Tickers,

2. Auto Cleaning of obsolete Content from hardware device,

3. Support for Self Expiring Messages,

4. Support for LIVE URL Playback,

5. Custom Integration of data.
Type of Support from Vendor On-Site

BUNDLED HARDWARE PARAMETERS

RAM Size 4GB
CPU Quad Core
Storage 16 GB
Operating System Android
Network Interface Available with the Device Wi-Fi
Graphics Processing Unit 2 GB

GENERIC PARAMETERS

Free Up gradation to Higher Version YES
Valid License copy to be provided YES
Software supplied through Pre-loaded
Certifications / Benchmarking of Software Products ISO
Installation and Demonstration Yes
No of days Training Provided at Site 1
List of items included in the package 4
Number of Software deployment/Installed in Govt. Department from OEM 1
Details of Government Department email, phone no Of concerned authority where Software /Appliance installed for above support@siddhast.com
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School Administration Automation Software

School Administration Automation Software can be defined as all-in-one school management software that is specifically designed and developed to simplify process of academic management. It is suitable for any kind of school [IGCSE (International General Certificate of Secondary Education), CBSE (Central Board of Secondary Education), ICSE (Indian Certificate in Secondary Education), IB (International Baccalaureate) and the SSC (State Boards)] administration and management associated activities that comprises of student admission, student/employee attendance, examination, track record of student/employee performance, etc. in a specific and structured manner.

Features

  • Admin Rights
  • 100% Web-Based
  • Advanced Search Bar
  • Alerts And Announcements
  • All Time Support (Or) Customer Care (Or) 24/7 Tech Support
  • Alerts!
  • Analytics
  • Assignment
  • Automatic Email Notifications
  • Automatic Generation
  • Blog Spot
  • Buildings
  • Cost-Effective ERP
  • Data Import
  • Corporate Identity
  • Easy Admission
  • Easy Billing
  • Easy Learning
  • E-Learning
  • Innovative
  • Login
  • Mobile App
  • Live Tracking
  • Non-Teaching Staff
  • Take Attendance
  • Fee Collection
  • Staff Management
  • Multiple School Integration
  • Admission Management
  • Staff Management
  • Fees Management
  • Hostel Management
  • Transport Management
  • Pre Admission Management
  • Ranking Management
  • Library Management
  • Assignment Management
  • Letter Box Management
  • Event Management
  • Attendance Management
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